Shipping policy

Shipping & Delivery Policy

Last Updated: 16 October 2026

At Fhontorozzo (fhontorozzo.store), we are committed to delivering our garments and tailoring with the highest standards of care and efficiency. All domestic and international consignments are dispatched and fulfilled in strict accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Delivery Options & Timescales

We offer two distinct tracked delivery options for all orders destined for UK addresses:

Delivery Option Transit Time Carriage Fee
Standard Delivery 5 – 12 working days Complimentary (Free)
Express Courier Delivery 5 – 8 working days Calculated at checkout

  • Order Processing & Cut-Off: Orders are processed, tailored for dispatch, and verified Monday through Friday (excluding bank holidays and public holidays in England and Wales). Dispatch typically takes place within 24 to 48 hours following order confirmation.

  • Working Days: Working days are defined as Monday to Friday, excluding UK bank holidays.

  • Statutory Delivery Deadline: In compliance with Section 28 of the Consumer Rights Act 2015, all orders will be delivered without undue delay and, in any event, within a maximum statutory period of 30 calendar days from the date on which the purchase contract was concluded, unless an alternative date has been expressly agreed upon with you.

2. Passing of Risk & Ownership

  • Risk of Loss or Damage: Under the Consumer Rights Act 2015, the risk of loss, theft, or transit damage remains entirely with Fhontorozzo until the parcel is physically delivered to you, or to an authorised third party nominated by you to accept the package on your behalf.

  • Title: Ownership of the items transfers to you upon full payment and safe physical delivery of the consignment.

  • Should a consignment arrive damaged or fail to reach its intended destination, Fhontorozzo will take full responsibility for resolving the claim with our courier service and replacing or refunding your order without delay.

3. Order Tracking & Despatch Notifications

  • Upon collection by our courier service, you will receive an automated dispatch notification email containing your dedicated consignment number and a direct tracking link.

  • Consignments are tracked at every transit stage to ensure complete transparency until arrival at your designated premises.

4. Delivery Address & Client Obligations

  • Customers must provide an accurate, complete, and verifiable UK delivery address at the time of checkout.

  • In the event that a delivery cannot be completed due to customer absence, the courier will leave a calling card or send an electronic update with instructions for rescheduling or collection at a local depot.

5. Client Concierge & Support

For queries regarding shipping updates, transit status, or address amendments prior to dispatch:

  • Store Name: Fhontorozzo

  • Online Boutique: fhontorozzo.store

  • Client Concierge: support@fhontorozzo.store